Terms of Service

A few frequently asked questions

Terms of Service

Bookings:

All bookings must be made at least a week in advance to avoid disappointment with full payment. To make an appointment please call the number given in your post-deposit email or email us at info@fortyeight10.com.

Cancellations:

If for any reason you are unable to make your appointment, you must inform Forty-Eight 10 as soon as possible before the scheduled time. If less than 10 working days notice of cancellation is given, 100% percent of your total fee will be non-refundable and rescheduling is possible at a later date. If between 10-15 working day notice is given 50% of your fee will be refunded. Cancellations over 15 working days are refunded minus $50 admin fee.

Rescheduling:

You may re-schedule your experience on the condition that you give Forty-Eight 10 a minimum of 10 working day notice prior to the date of the experience (for a fee of $40), otherwise you will be expected to attend your appointment at the agreed date and time.
If more than 15 days notice is given you can reschedule for free and $25 for each subsequent re-schedule.
Please note that due to our demanding scheduling requirements we are unable to cancel at short notice due to illness or other commitments that you may have.

Gift Vouchers:

All packages are available by Gift Voucher and a gift certificate will be emailed out to you with 24 hours from the day of purchase. There is a one year expiry on the vouchers however in some cases we can extend this for a fee. When purchasing gift vouchers online please ensure that you have confirmed that Forty-Eight 10 covers your location. Gift vouchers from third parties will need to be collected by the stylists on your first appointment.

We are happy to refund the cost of your voucher as long as the voucher is returned to us within 15 days of receipt and you have not already exchanged or merged it, or made a booking. If you purchased your voucher from a third party we are not able to refund it and any refund would be at the discretion of that third party and you should return your voucher to them.

Travel Expenses:

The company has Forty-Eight 10 stylists across the country however there may be some additional travel costs in remote areas. Please enquire before making a booking to avoid disappointment.
Style Questionnaire:
To ensure you get the most out of your session please complete your Style Questionnaire as soon as possible prior to your styling session. This will be emailed to you after your deposit has been made.

Sessions:

Forty-Eight 10 Style Consultancy will definitely try our best to fit your accommodate your schedule. Scheduled sessions will usually take place between the hours of 9.30am and 5pm Monday to Saturday. Evening sessions can take place until 9pm according to available slots. Sundays can be booked if agreed by the company.

Guests:

All packages are strictly for one person and spectators can only attend if required for medical reasons and/or pre-arranged by the company. If a spectator attends without prior notice, they will be asked to pay a spectator fee.

Preparation For Your Day

Home Visit:

Please ensure that you have your clothes and accessories are in a reasonable order open to view. For example; trousers together, tops together etc. This makes outfit selecting easier. If you have a Summer and a Winter Wardrobe please ensure that these items are all available for your stylists.

Sort, Style and Shop:

Please ensure that you have your clothes in a reasonable order. For example; trousers together, tops together etc. This makes outfit selecting easier. If you have a Summer and a Winter Wardrobe please ensure that these items are all available for your Stylist. Try to ensure that you wear comfortable clothes that are easy to take on and off as you’ll be trying on lots of different items.

Online Personal Stylist:

Please ensure that you fill in your questionnaire as thoroughly as possible and attach as many recent photographs of yourself.
Enjoy your session and remember….Look Good Feel Great!

Payment:

We accept PayPal for online payments. All payments must be completed 1 week prior to your style session.
An invoice will arrive via email after booking-in your date. Dates are not secured until full payment is received.

Aftercare:

We offer discounts to returning customers. For packages equal and over three hours each client will receive a Style Board curated by their personal stylist which will be sent electronically around a week after the session.

Belongings:

Clients are responsible for their belongings during the course of a personal shopping experience. The company does not accept responsibility for any lost property during the course of style sessions.

Legal:

Forty-Eight 10 Style Consultancy are committed to protecting your privacy. We do not disclose any customer information to any third party. All personal details submitted to us are for our use only. We will never pass your personal data to a third party.

Data Collection:

We will only collect details about you when you place an order. To place an order these will include your name and address, your email address, and various other details necessary to complete a transaction and fulfil your order. We do not collect any information which may be deemed “sensitive personal data” under the Data Protection Act.

Protection:

We will not retain any details that you provide, except for your email address. All client and enquirer’s email addresses are automatically entered into a database so they may receive occasional emails from us about our products or general advice about our products which may benefit them. We will give you the chance to refuse any marketing emails from us by unsubscribing at the bottom of any sent emails or by email info@fortyeight10.com.

Consent:

Your submission of an order is deemed to be your consent to provide us with your details. We use no other means of data collection.

Credit & Debit Card Payments:

We do not collect any credit or debit card details. For online and telephone payments we use PayPal. To view the terms of service for PayPal please visit paypal.com.